Dr. Sumanth: Encourage Candor

3ethos Director Dr. John Sumanth was quoted in the CPA Insider on how to encourage feedback from employees.

[Dr. Sumanth] puts it in terms of creating an "environment of voice," where people feel free to speak up about issues and problems, whether between co-workers or organizational leaders.

"The research is pretty clear in terms of the benefits that accrue when people take time to invest in that," he said. "We get better decisions."

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